FAQ

What services does Istishartak provide?

It is a health service app providing telemedicine services with highly qualified physicians and health care providers.

Does Istishartak provide emergency services?

No. Please call your local emergency medical services hotline or the nearest hospital to you for emergency medical care.

Can I add a family member to my account?

Yes. The app allows you to add family members as your wife, husband, children, and parents. Each will have their own unique identity and health records accessed through your account. Alternatively, family members above 18 years of age may download the app and create an individual account themselves.

What is the cost of the consultation?

Each specialty has a different cost for its consultation. The price will be shown before confirming the booking.

I have private medical insurance. How can I cover the cost of my consultation through my insurer?

At this time, Istishartak is not accepting private medical insurance for payment. Our transactions will be charged to your credit card. You may provide proof of your consult and payment, and seek reimbursement directly from your insurer.

Can I share my visit notes with other providers?

Yes, at the end of your video consult, your provider will complete your visit notes. This summary of your complaint, presumed diagnosis, recommended labs, and treatments plan will be available for you in .pdf format to view and print at any time. You are free to share it with whomever you choose.

I cannot find a provider I was hoping to consult.

You may share the application with your provider with the link in the Settings menu. Your provider can then submit their information to Istishartak. Once approved, they may provide consultations to you, your family members, and the Istishartak family of patients.

Do I need to be connected to WiFi to use Istishartak?

We recommend you to use WIFI for the best possible experience especially while doing video calls. As long as your connection is 4G or LTE, then you should be fine. Ideally, you should have an upload and download speed of at least 1.8 Mbps. You may check your speed at www.speedtest.net. If you do experience connection issues, you may consider switching to audio calls only.

Can your providers prescribe medications through the Istishartak platform?

Yes, our Board Certified Clinicians can recommend a wide range of medications. Please note that we do not prescribe certain drugs, such as narcotics, sedatives, or pain medications.

How are my personal information and medical history stored? Are they safe?

Your information is stored on our encrypted servers inside encrypted databases. Only strong-encryption APIs may access the data via our mobile application. Your personal data is not shared with any third party.

What mobile devices and operating systems do you support?

We currently support both iPhone & Android phone devices. For Android, you must have Android 5.0 Lollipop or later installed. For iOS, you must have iOS 13 or later installed.

What web browsers do you support?

While all modern browsers should work without difficulty, we currently only provide support for Chrome (V 99.0 or later) & Firefox (V 91 or later).

I don’t have a smartphone or computer, is there another way to talk with a provider?

Unfortunately, at this time, we are unable to conduct consultations via telephone. For a visit with one of our providers, you would need an internet-enabled mobile device (phone, tablet, etc.) with a front-facing camera, or a computer with a web camera.

• Your app is not working for me. What should I do?

  We are sorry to hear you're having trouble with our app. Below are some steps which often help in situations like this:

  • Double-check that you are using a supported device

  • Check you are using the latest version of the App and update to the newest version from the store.

  • Double-check your internet connection - ensure that you are connected to a strong WiFi or 4G connection for the best possible experience.Run a speed test at www.speedtest.net to ensure your connection meets our minimum requirements. You need a download speed of 1.8Mbps or better and an upload speed of 1.8Mbps or better to maintain a stable connection with our service.

  • Restart your device

  • Kill the app in the background and launch the App.

  • Force-Stop the App through the phone’s Settings

  • Clear the App’s Cache and Data

  • Uninstall and Install the App Again.

  • If you are still unable to run the app after trying the above tips, please contact our Customer Support team, and they will assist you further.